Please send your return items to:
By The River Collection Returns
509 31st St
We recommend that you use a known carrier such as USPS, UPS, or Fedex with a tracking number to ensure your return package is not lost. You are responsible for return postage.
Please print out your order confirmation email and include it with your return package so that we can identify your order.
Terms & Conditions
- Returns & Exchanges will be processed within 5-8 business days after we receive your package. You will receive an email confirmation once your Return or Exchange has been processed. Depending on your credit card, it may take up to an additional 14 days to see the amount returned to your account.
- In the event you receive a defective or incorrect item, please email us at firstname.lastname@example.org to start the replacement process.
- We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition.
- By purchasing from www.bytherivercollection.com, you accept these terms and conditions.
- If you have any other issues with your order, please contact us immediately at email@example.com so we can help resolve it as soon as possible!