FREE STANDARD SHIPPING
ON ALL ORDERS WITHIN THE CONTIGUOUS US
Your satisfaction is our priority and if for any reason you do not love your purchase, please return the item in its original condition within 30 days of your original purchase date for a full refund, less shipping costs. Please note that original shipping costs are not refundable. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. Refunds are issued back to your original form of payment or as store credit.

Please send your return items to:
By The River Collection Returns
509 31st St
St 101
Newport Beach, CA 92663

We recommend that you use a known carrier such as USPS, UPS, or Fedex with a tracking number to ensure your return package is not lost. You are responsible for return postage. 

Please print out your order confirmation email and include it with your return package so that we can identify your order.

Terms & Conditions

  • Returns & Exchanges will be processed within 5-8 business days after we receive your package. You will receive an email confirmation once your Return or Exchange has been processed. Depending on your credit card, it may take up to an additional 14 days to see the amount returned to your account.
  • In the event you receive a defective or incorrect item, please email us at customerservice@bytherivercollection.com to start the replacement process.
  • We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition.
  • By purchasing from www.bytherivercollection.com, you accept these terms and conditions.
  • If you have any other issues with your order, please contact us immediately at support@bytherivercollection.com so we can help resolve it as soon as possible!